na INLIS000000000003851 20230512124426 0010-061600000003850 230512 0 ind 978-602-19824-5-7 658.321 5 658.321 5 Kir m Kirom, Bahrul Mengukur Kinerja Pelayanan dan Kepuasan Konsumen : Service Performance and Customer Satisfaction Measurement / Bahrul Kirom Ed. 3 Jakarta : Pustaka Reka Cipta,, 2012. xii, 237 hlm, ; 23 cm. Konsumen 1900824