00605     2200193   4500001002100000005001500021035002500036008004100061020002200102082001400124084002000138100001800158245012900176250001000305260004300315300002800358650001300386990001200399INLIS00000000000385120230512124426  a0010-061600000003850230512                           0 ind    a978-602-19824-5-7  a658.321 5  a658.321 5 Kir m0 aKirom, Bahrul1 aMengukur Kinerja Pelayanan dan Kepuasan Konsumen : Service Performance and Customer Satisfaction Measurement /cBahrul Kirom  aEd. 3  aJakarta :bPustaka Reka Cipta,,c2012.  axii, 237 hlm, ;c23 cm.  aKonsumen  a1900824