na INLIS000000000003194 20230516040716 230516 0 ind 978-979-29-2785-6 0010-061600000003193 658.834 658.834 Tji s Tji s Tjiptono, Fandy Service, Quality & Satisfaction / Fandy Tjiptono; Gregorius Chandra Ed. 3 Yogyakarta : Andi,, 2011. xxii, 506 hlm, ; 23 cm. Pemasaran Chandra, Gregorius 120764