00594     2200217   4500001002100000005001500021008004100036020002200077035002500099082001200124084001800136090001000154100002000164245007300184250001000257260003200267300002900299650001400328700002300342990001100365INLIS00000000000319420230516040716230516                           0 ind    a978-979-29-2785-6  a0010-061600000003193  a658.834  a658.834 Tji s  aTji s  aTjiptono, Fandy1 aService, Quality & Satisfaction /cFandy Tjiptono; Gregorius Chandra  aEd. 3  aYogyakarta :bAndi,,c2011.  axxii, 506 hlm, ;c23 cm.  aPemasaran0 aChandra, Gregorius  a120764