00738     2200229   4500001002100000005001500021035002500036008004100061020001500102082001000117090001000127100002100137245018100158260004700339300002800386650003200414650001500446084001600461250001100477990001000488990001000498INLIS00000000000253920230523030637  a0010-061600000002538230523                           0 ind    a9792200185  a001.4  aFre m  aRangkuti, Freddy1 aMeasuring Customer Satisfaction: Gaining Customer Relationship Strategy= Teknik Mengukur dan Strategi Meningkatkan Kepuasan Pelanggan & Analisis Kasus PLN-JP /cFreddy Rangkuti  aJakarta :bGramedia Pustaka Utama,,c2003.  axiii, 344 hlm ;c21 cm.  aPengukuran tingkat kepuasan  aPenelitian  a001.4 Ran m  aCet. 2  a10795  a10795